AT&T in Wheaton, IL Closed now

Reviews about AT&T

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  August 10, 2020, by Hussain Kazmi
  Bait and switch! I visited this location a few weeks ago to inquire about switching from Sprint to AT&T. The sales representative and the manager working that night helped figure out what plan was best for me and found me additional services (tv and home internet). I was hesitant to switch because of the early termination fees I would be hit with if I left Sprint, they told me about a promotion AT&T called Help You Switch 650 that would help cover some of the costs of switching. I brought up my plan information and bill from Sprint, and was assured by the manager that as long as I turned in my devices and purchased new ones, I would get those fees taken care of (up to $650 per line). I followed all the instructions, submitted all the paperwork, and was told that I do not qualify for the promotion. I have now spoken to 3 different representatives over the phone who have told me “sorry I’m not sure why you are not eligible, but the store should have not told you you’d be fine!” Amongst a few other promises that I never got, this is the one that bothers me the most. Now I was stuck paying about $800 to cancel sprint and I can’t cancel my services with AT&T because I’m past the 14 day period. I would not recommend going to this location. I would avoid this location.